LEI PINK Return & Refund Policy

Last Updated: October 10, 2026

Thank you for shopping with LEI PINK! We take pride in providing high-quality, stylish accessories and want every customer to feel confident in their purchase. Please review our Return & Refund Policy carefully before placing your order.

All Sales Are Final

Due to the nature of our products and our order processing procedures, all sales are final. We do not accept returns or exchanges for change of mind, personal preference, or ordering the wrong item. We encourage customers to carefully review product descriptions, colors, dimensions, and shipping timelines before completing their purchase.

Damaged or Incorrect Items

At LEI PINK, we strive to ensure that every order arrives in excellent condition. If you receive an incorrect, defective, or damaged item, please contact our customer support team within 72 hours of delivery. Your request should include your order number, a detailed description of the issue, and clear photographs of the item and its original packaging. Our team will review your claim and determine an appropriate resolution, which may include a replacement, exchange, or refund.

Return Eligibility

Returns are only considered for items that arrive damaged, defective, or incorrect, or when otherwise required by applicable law. Items approved for return must be unused, unworn, and in their original condition with all packaging, tags, charms, and accessories included, where reasonably possible. Items showing signs of customer-caused damage, excessive wear, or unauthorized alterations may not qualify for a return.

Refund Processing

If a refund is approved, it will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear in your account after it has been processed, depending on your financial institution. Refund processing times may vary. Original shipping fees are generally nonrefundable unless the refund results from an error on our part or applicable law requires otherwise.

Order Cancellations

We understand that circumstances may change after placing an order. However, because our products require preparation and processing, cancellation requests cannot be guaranteed once an order has entered processing. Customers should contact our support team as soon as possible to request a cancellation. Any cancellation or refund rights required by applicable consumer protection laws will be honored.

Shipping & Processing Times

Please be aware that LEI PINK orders may require up to 3 weeks (21 calendar days) for processing, followed by an estimated 3–5 business days for shipping. These timelines are separate and should be considered before purchasing. Standard processing times do not automatically qualify an order for cancellation or refund. If we are unable to ship within the promised timeframe, we will provide any notices, cancellation options, or refunds required by applicable law.

Lost or Stolen Packages

LEI PINK is not responsible for packages that are lost or stolen after confirmed delivery, except where required by applicable law. If your package is marked as delivered but cannot be located, please contact the shipping carrier and our customer support team so the matter can be reviewed. Refunds or replacements for missing packages will be evaluated based on the circumstances and applicable consumer protection requirements.

Agreement to Terms & Conditions

By completing a purchase with LEI PINK, you acknowledge that you have read and agree to our Return & Refund Policy, Shipping Policy, and Terms & Conditions, to the extent permitted by applicable law. Nothing in this policy limits any statutory consumer rights or remedies that cannot legally be excluded.

Thank you for understanding and supporting LEI PINK. We appreciate every purchase and are committed to making your shopping experience as enjoyable as possible.

With Love,

The LEI PINK Team 🎀